Breathe Cancellation Policy
Breathe Pilates LLC (dba Breathe Pilates Studio & Spa) enforces a cancellation policy for all studio classes, studio private sessions, spa appointments. Please note that the cancellation policy is in place to encourage follow-through of a work-out routine, minimize disruption to our clients and as a courtesy to our staff that are compensated on a per-client basis.
Cancellation Policy: We kindly request 2 hours notice for all class changes and 8 hours notice for all private session and spa appointment changes. Changes or cancellations with less than 2 hours notice will be charged a $15 Late Cancel / No Show Fee (classes) and $45 Late Cancel / No Show Fee (private sessions) and full price (spa appointments).
Switching between classes on the same day – without 2 hours’ notice – does still constitute a late cancelation.
- Reservations and prepayment are required for all studio classes and studio private sessions.
- Spa appointments may be booked with a prepayment or a valid credit card held on file.
- Walk-ins for classes and appointments are on a first-come, first-served basis.
- Reservations are recommended for all visits–-as space is limited (especially in our equipment classes).
Client Age Requirements & Liability
Any client under the age of 14 who wishes to participate in studio group classes or private sessions must have the consent of a parent and/or legal guardian. Parent and/or guardian must complete the Client Profile Form in-studio and prior to the underage client participating in any studio instruction.
Any client under the age of 14 who wishes to receive spa services or participate must have the consent of a parent and/or legal guardian. Parent and/or guardian must complete the Client Profile Form in-studio and prior to the underage client participating in any studio instruction or receiving spa treatments. Additionally, the parent and/or legal guardian MUST accompany the underage client into the treatment room or and remain there for the duration of the treatment.
Pregnant & Post-Pregnant Studio Clients
All pregnant clients must receive their doctor’s written consent prior to beginning studio classes at Breathe. Clients without documentation (both pre & post-natal) will not be allowed to participate in class – even for an existing reservation – and are subject to the cancelation policy.
Clients who are 6 weeks (for vaginal birth) and 12 weeks (for c-section) post-pregnancy may return to the studio — assuming they have their doctor’s consent to resume physical fitness.
Pregnant Massage Clients
All pregnant clients must obtain a doctor’s written consent prior to receiving massage services at Breathe. Clients without documentation will not be allowed to receive treatment – even for an existing reservation – and are subject to the cancelation policy.
Any pregnant client deemed a “high risk pregnancy” or having suffered a miscarriage in a previous pregnancy will be asked to refrain from massage treatments until after delivery—even if they have a doctor’s consent.
Wait-lists are available for any class that has reached its capacity. Wait-list reservations are a class reservation and it is the client’s responsibility to monitor his/her enrollment status. Clients will be notified via Breathe emails confirming his/her addition to the class.
To ensure receipt of Breathe emails clients are encouraged to check their “opt in” email status via either the online scheduling system, by calling the front desk at 843.884.4420 or by stopping by the front desk to inquire in-person.
Studio Wait-List Etiquette
Clients should not wait-list for multiple classes on the same day or in addition to classes they are already enrolled in. No-shows or late cancellations are subject to the cancelation policy. No exceptions.
Clients should not wait-list for a class unless they are fully prepared to attend—even at the last minute. No-shows or late cancellations are subject to the cancelation policy. No exceptions.
Studio & Spa Safety Etiquette
Socks with grips are required for all classes--except for yoga classes. Bare feet or grip socks are acceptable for yoga.
We suggest the use of form-fitting attire such as yoga pants and sports bras to aid in leaving as much as possible to the imagination of fellow clients–especially during inverted movements in classes.
Mats are NOT provided for client use for classes and may be purchased in the Breathe Boutique for on-going personal use.
The use of cell phones is not allowed during studio classes, studio private sessions, or spa appointments. Please silence all cell phones prior to entering the studio & spa.
All personal items (shoes, purses, cell phones, etc) should be placed in the provided storage cubbies in the lobby or designated storage area in the Pilates equipment studio. Please also refrain from bringing food, candy, gum or any beverage other than water into the studio & spa. Only water bottles that can be tightly sealed are allowed during classes and private sessions.
Items left in Breathe’s studio or spa will be turned into the lost & found. Items not claimed after 90 days will be donated to a local charity. Clients may inquire at the Front Desk regarding misplaced items. Breathe Pilates LLC is not responsible for lost or stolen items.
Returning studio clients may enter class up to, but not beyond, 15 minutes after class has started (assuming space in class is still available). After 15 minutes the Cancellation Policy is enforced.
Walk-in clients may be allowed to take any available spot in a studio class once 5 minutes has passed and enrolled clients have not arrived. Any enrolled client arriving after their spot has been given to a walk-in client will forfeit their class—per the cancelation policy.
Returning spa clients may begin an appointment up to, but not beyond, 15 minutes after its originally scheduled time. After 15 minutes the Cancellation Policy is enforced.
All sessions and appointments end at their regularly scheduled time–regardless of any start delays–unless the delay was caused by the instructor or treatment provider.
Studio Private Sessions, Packages & Memberships
Studio class packages, promotional offerings (including GroupOn and LivingSocial) cannot be put on hold or extended for any reason. No exceptions.
Extensions are available only for Studio & Spa Membership holders in 30 day increments for a prepaid fee. Please see a Front Desk Team Member to obtain a Membership Freeze Form. Please note that extensions are not able to be used in partial increments.
Studio Schedule Changes
Although infrequent, changes to the group class schedule may occur from time to time due to inclement weather, instructor illness or schedule change or at the owner’s discretion.
Changes to the class schedule do not constitute cancelation of studio packages or memberships. Changes to the schedule also do not constitute an “override” to the cancelation policy.
Sales on appointments and classes are final, non-transferable and expire in 365 days.
Promotions and certain monthly packages are valid 30 days—unless otherwise noted.
Returns for merchandise are accepted within 14 days of purchase, but must be unopened, unworn, have corresponding receipt, tags attached/intact and client will receive store credit.
Store credit may be used towards any future purchase including classes, private sessions, appointments or boutique sales.
No returns or exchanges on opened, worn or used merchandise. All discounted items are final sale. No exceptions.
Client Rewards & Discounts
Breathe offers a client rewards program via Perkville. Clients may choose to participate in the program by following the steps for enrollment via Perkville emails they receive as a Breathe client. Clients are responsible for managing their individual Perkville accounts.
When a reward is available for client use via Perkville it is the client’s responsibility to redeem the reward online and print it out or present to the front desk staff via their phone so the value may be applied to their Breathe account.
Some Breathe memberships offer flat-rate discounts on services and products. These discounts may only be used on full-price services and items and not combined with promotional discounts or markdowns.
Breathe does not accept competitors’ coupons or pricing as forms of payment.
Children may not be left unattended in the lobby during classes, private sessions or spa appointments. Similarly, for safety, children may not accompany a parent or guardian into classes or studio sessions.
Inclement Weather Closings
When a weather-related emergency occurs, Breathe will close temporarily and suspend spa treatments and studio offerings. The following are a list weather-related reasons for closure only: Rain with freezing temperatures in Mt. Pleasant, city-wide power outage in Mt. Pleasant, city-wide flooding affecting transportation in Mt. Pleasant, or the governor declares a weather emergency and asks people to stay off the roads.
Closures will be communicated to clients via email and Breathe’s Facebook and/or mass email. Unless Breathe issues a company-wide closure the cancellation policy remains in effect.